PRIVACY POLICY
Last updated: 16th September 2026
1. ABOUT THIS PRIVACY POLICY
Luxtag Ltd (“Luxtag”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry, request private aviation or concierge services, or enquire about Luxtag Private Membership.
Luxtag Ltd is responsible for the personal information described in this policy.
Contact: info@luxtag.co.uk
2. INFORMATION WE COLLECT
We may collect personal information that you provide directly to us when you contact Luxtag, submit an enquiry, request a flight, use our travel and concierge services, or enquire about private membership.
This may include your:
name;
email address;
telephone or WhatsApp number;
travel dates, routes and passenger requirements;
travel preferences and special requests;
accommodation, transport, dining, experience or concierge requirements;
membership enquiry information; and
any other information you choose to provide when communicating with us.
Where necessary to arrange a service, we may also request additional information relating to passengers or travellers. We will only request information that is reasonably necessary for the relevant service.
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
respond to enquiries and communicate with you;
source and arrange private aircraft charter;
arrange travel, accommodation, transport, dining, experiences and concierge services;
manage private membership enquiries and relationships;
obtain quotations and availability from relevant service providers;
coordinate and fulfil services you have requested;
process payments and maintain appropriate business records;
comply with legal, regulatory and accounting requirements; and
operate, protect and improve our website and services.
Where appropriate, we process personal information because it is necessary to take steps at your request before entering into a contract or to perform a contract with you. We may also process information where necessary to comply with a legal obligation or for our legitimate business interests, provided those interests are not overridden by your rights and interests.
4. SHARING YOUR INFORMATION To provide our services, we may need to share relevant personal information with trusted third parties involved in arranging or delivering your journey or request. Depending on the service you request, these may include aircraft operators and charter providers, airports and aviation service providers, hotels and accommodation providers, chauffeur and ground transportation providers, yacht and maritime service providers, restaurants, experience providers, payment and professional service providers, and other suppliers required to fulfil your request. We may also use technology and communications providers to operate our website and business. We only share information that is reasonably necessary for the relevant purpose. We do not sell your personal information. 5. INTERNATIONAL TRAVEL AND TRANSFERS Luxtag arranges services internationally. As a result, it may sometimes be necessary to share personal information with service providers located outside the United Kingdom in order to arrange or fulfil your travel or concierge request. Where personal information is transferred internationally, we will take appropriate steps to ensure it is handled in accordance with applicable data protection law. 6. HOW LONG WE KEEP YOUR INFORMATION We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business and transaction records, resolving queries or disputes, and meeting legal, regulatory, tax and accounting requirements. Retention periods may therefore vary depending on the nature of the information and our relationship with you. When personal information is no longer required, we will delete it or otherwise dispose of it securely where reasonably practicable. 7. HOW WE PROTECT YOUR INFORMATION We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to personal information is limited to those who reasonably require it for legitimate business purposes or to provide services requested by you. While we take appropriate precautions, no method of transmitting or storing information electronically can be guaranteed to be completely secure. 8. YOUR DATA PROTECTION RIGHTS Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to: • request access to personal information we hold about you; • ask us to correct inaccurate or incomplete information; • ask us to delete your personal information in certain circumstances; • ask us to restrict how your information is used in certain circumstances; • object to certain uses of your personal information; • request the transfer of certain personal information to you or another organisation where applicable; and • withdraw consent at any time where we rely on consent to process your information. These rights are not absolute and may be subject to legal exceptions. To exercise any of your rights, please contact us at info@luxtag.co.uk. 9. MARKETING COMMUNICATIONS Where required by law, we will obtain your consent before sending electronic direct marketing communications. You may ask us to stop sending marketing communications at any time by contacting info@luxtag.co.uk or by using an unsubscribe option where one is provided. Service-related communications concerning an enquiry, booking, membership or service you have requested are not marketing communications. 10. COOKIES AND WEBSITE INFORMATION Our website may use cookies and similar technologies that are necessary for the operation and security of the website and, where enabled, to help us understand how the website is used. Further information about the cookies used on our website and the choices available to you can be found in our Cookie Policy. 11. THIRD-PARTY WEBSITES Our website may contain links to websites operated by third parties. Luxtag is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy information provided by those organisations when visiting their websites or providing personal information to them. 12. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements. The latest version will be published on this website and the “Last updated” date at the top of this policy will be revised where appropriate. 13. CONTACT AND COMPLAINTS If you have any questions about this Privacy Policy, how Luxtag uses your personal information, or wish to exercise your data protection rights, please contact: Luxtag Ltd Email: info@luxtag.co.uk You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK regulator for data protection. Further information about your data protection rights and how to make a complaint is available from the Information Commissioner’s Office. 14. COMPANY INFORMATION Luxtag Ltd Company number: 17434663 United Kingdom Email: info@luxtag.co.uk Website: www.luxtag.co.uk